PRIVACY POLICY

Effective date: Aug 21 2026

Our Commitment to Your Privacy

Mur-Len Family Dentistry (“we”, “us”, “our”) is committed to protecting your privacy and to being transparent about how we collect, use, and safeguard your personal information. This Privacy Policy explains our data practices when you visit murlendental.com or interact with our online services, and it outlines your rights and options regarding your information.

Information We Collect

We collect a range of personal information depending on how you use our website and services. This may include:

• Personal identification information: such as your name, phone number, email address, mailing address, and date of birth.
• Appointment and enquiry information: the reason for your visit, your preferred appointment times, and any details you choose to include in a contact or appointment request form. Please do not submit detailed medical history through our website. Bring that information to your appointment or discuss it with our office by phone.
• Insurance information: the name of your dental insurance carrier and plan details you provide so that we can verify your benefits.
• Device and browser information: including IP address, device type, operating system, browser type, and mobile advertising identifiers such as Apple IDFA or Android Advertising ID.
• Usage data: information about how you interact with our website, including pages visited, forms completed, and time spent on the site.
• Payment information: payment card details and billing address when you pay for services. Card payments are processed by our payment provider and we do not store full card numbers on our systems.
• Third party data: additional information we may receive from trusted third parties, such as insurance eligibility responses or referral information, where you have consented or where the exchange is permitted by law.

How We Use Your Information

We use the information we collect to:

• Provide and coordinate care: to schedule, confirm, and deliver dental services, and to verify your insurance benefits before your visit.
• Communicate with you: to respond to enquiries, confirm and remind you about appointments, and provide customer support.
• Marketing and promotions: with your consent, to send you relevant offers, practice news, or promotional material. You may opt out at any time.
• Improve our website: to analyse traffic, understand how visitors use the site, and improve its content and performance.
• Meet legal and regulatory obligations: including recordkeeping requirements applicable to dental practices in the State of Kansas.

Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service providers: with contractors and vendors who assist us with website hosting, appointment scheduling, payment processing, marketing, or customer support. These providers are contractually required to safeguard your information and to use it only to perform services for us. Where a vendor may handle protected health information, we enter into a Business Associate Agreement as required by HIPAA.
• Healthcare professionals: with other dental or medical providers, laboratories, or specialists where necessary to coordinate your care or complete a referral.
• Insurance carriers: to verify benefits, obtain pre-authorisations, and submit claims on your behalf.
• Legal compliance: where required by law, regulation, subpoena, court order, or a request from a public authority, or to establish, exercise, or defend legal claims.
• Business transfers: if our practice is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. Any transfer of protected health information would be carried out in accordance with HIPAA.

We do not sell your personal information for monetary consideration.

Cookies and Tracking Technologies

Our website uses cookies, tracking pixels, and similar technologies. These help us to:

• Remember your preferences and improve your experience on the site
• Measure website traffic and understand which pages are useful to visitors
• Deliver and measure the effectiveness of advertising, including advertising shown to you on other websites and platforms

You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of parts of our website. You can also opt out of certain interest based advertising through the tools provided by the Digital Advertising Alliance and the Network Advertising Initiative.

Text Message (SMS) Communications

If you provide your mobile number and opt in, we may send you appointment reminders, confirmations, and, where you have separately consented, promotional messages.

• Consent: We collect your mobile number and your consent to receive messages. Consent to receive marketing text messages is not a condition of receiving dental care.
• Message frequency: Message frequency varies depending on your appointments and preferences.
• Cost: Message and data rates may apply. Contact your mobile carrier for details of your plan.
• Opt out: You may opt out at any time by replying STOP to any message. You will receive one confirmation message and then no further texts.
• Help: Reply HELP to any message, or call our office on (913) 353-4001, for assistance.
• Sharing: We do not share your mobile number or your SMS consent information with third parties for their own marketing purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• Carriers: Carriers are not liable for delayed or undelivered messages.

Your Choices and Rights

Kansas does not currently have a comprehensive consumer data privacy statute. Regardless, we extend the following choices to everyone who contacts us:

• Access and correction: You may request access to the personal information we hold about you and ask us to correct anything that is inaccurate. Requests relating to your dental records are handled under HIPAA and our Notice of Privacy Practices.
• Deletion: You may request deletion of personal information collected through our website. Please note that dental treatment records must be retained for the period required by Kansas law and by HIPAA, and cannot be deleted on request.
• Marketing opt out: You may opt out of marketing emails using the unsubscribe link in any message, opt out of text messages by replying STOP, or contact our office directly.
• Cookies: You may control cookies through your browser settings as described above.
• Do not call: Kansas residents may register with the Kansas No-Call Act list and the National Do Not Call Registry.

To exercise any of these choices, contact us using the details at the end of this policy. We do not require a formal written request.

Children’s Privacy

Data Retention

We retain personal information only for as long as necessary to provide our services, to comply with our legal, regulatory, and professional obligations, to resolve disputes, and to enforce our agreements. Dental records are retained for the period required under Kansas law and applicable professional standards. Once information is no longer required, it is securely deleted or destroyed.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorised access, use, alteration, or disclosure. Protected health information is safeguarded in accordance with the HIPAA Security Rule. No method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

In the event of a breach of security involving personal information, we will notify affected individuals as required by the Kansas data breach notification statute (K.S.A. 50-7a01 et seq.) and, where applicable, by the HIPAA Breach Notification Rule.

Data Transfers

Some of our service providers may process information outside the State of Kansas or outside the United States. Where information is transferred internationally, we take steps to ensure appropriate safeguards are in place and that the transfer complies with applicable law.

Third Party Websites

Our website may contain links to third party websites, including social media platforms and online scheduling tools. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third party site you visit.

Legal Actions and Requests from Authorities

We may use or disclose personal information where necessary to investigate, prevent, or take action regarding suspected fraud or illegal activity, to protect the safety of any person, to defend legal claims, or where we are required to do so by public authorities or legal process.

System Logs and Maintenance

Our website and the third party services we use may automatically collect technical information for operational and maintenance purposes. This can include system logs recording data such as IP addresses and browsing activity.

Governing Law

This Privacy Policy is governed by the laws of the State of Kansas and by applicable federal law, including HIPAA. Kansas consumers are also protected by the Kansas Consumer Protection Act (K.S.A. 50-623 et seq.).

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes we will post a notice on our website and update the Last updated date at the top of this policy. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, or if you wish to exercise any of the choices described above, please contact us: